Preserving Communications with Telephone Recording

In the world of business, the phone continues to be the conduit of choice for making and closing deals. Sure, you can touch base and follow up with email and Instant Messaging, but when it’s time to turn prospects into clients, it’s best to pick up the phone.

Of course, the primary advantage of online communications like email and instant messaging is the ability to save and preserve important conversations with customers, clients and acquaintances alike. A typical telephone conversation – though by nature more personal – is fleeting. There is no permanent record kept.

Unless you use a telephone recorder. Telephone recorders can record and store hours or days worth of phone conversations. Businesses use them to record important meetings and conference calls, to maintain records of legally binding gatherings and planning strategy sessions, or other settings where there may be one speaker, a few or hundreds.

There are two general types of phone recorders – those that use cassettes or micro-cassettes, and those that rely on digital technology. The first rely on sensitive microphones to absorb sounds. The latter function on a software platform that records and stores audio digitally, filing recording sessions as individual audio files (typically MP3 or .wav formatting) and saving them to a computer desktop, server, or other storage device. Digital recorders can be stand alone units that are easily connected to microphones or phones, or they can be housed in any number of computers or audio editing devices.

Additionally, there are telephone recording devices that can be synced with cell phones or mobile handsets. The advent of this mobile phone recording capability allows businesses and their employees to record conversations on the go, whether in a hotel, a rental car or an airport. Some manufacturers have taken the extra step of equipping cell phones with MP3 players and self-contained recording features to make mobile phone recording that much easier.

Once a conversation or meeting ends and a recording session is over, telephone recorders have many user options. Some simply store the recording as an audio file or cassette track, while others – especially digital telephone recorders – can provide date and time information, file size, a summary of persons and phone numbers involved in the recorded session, and many other helpful annotations.

While email, blog posts and instant message technology retain the notoriety, telephone recorders continue to function as reliable tools for individuals and companies large and small.

Manufacturers
  • Plantronics
  • GN Netcom
  • VXI
  • Polycom
  • ClearOne
  • Avaya
  • Jabra
  • Sonexis
  • Clarity
  • Nortel
  • Cisco
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