Understanding Telephone Recording

An analog signal is the only signal discernible to humans. If you have a business phone system it is most likely digital or VOIP. These signals must be converted to analog.

HOW TO INTERFACE A RECORDER

Directly to analog lines from your phone provider. The lines can be passed through a telephone recorder and then back into your phone system.

Connected to specific extensions from your business phone system, in this case the telephone recording equipment must have the capability of converting the signal to analog.

From the handset port of most desk phones.

WHERE ARE THE TELEPHONE RECORDINGS STORED?

The telephone recordings are stored on a hard drive or other digital device. The hard drive can be installed in the recorder or you can use the hard drive in a pc.|

RETRIEVAL OF PHONE RECORDINGS

Retrieval of telephone recordings is easy, sophisticated software allows for search in a variety of manners. Software differs but the most offer the following search methods.

By agent, By line, By time and date, By caller ID, Length of call.

With the help of sophisticated software and modern PC technology telephone recording is easy. Calls can be easily e-mailed for review by customers and managers. In addition notes can be added to any telephone recording. Recorded telephone calls can be easily retrieved and used to help business provide exceptional customer service and increase sales. Critical information is available at the snap of your finger and disputes are easily resolved.

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