Types of Telephone Recorders

Telephone recorders are great efficiency tools for companies and businesses of all sizes, across industries, even home-based operations. Whether youíre using them to train a team of call center agents, monitoring inbound, outbound call traffic, or simply desirous of a way to preserve important teleconferences and meetings, telephone recorders can provide a platform for capturing, preserving, filing and retrieving important conversations.

Before purchasing your telephone recorder, or even after a purchase, owners should educate themselves on the types and functionality of telephone recorders in the marketplace. Essentially, there are two categories of telephone recorders: digital and cassette. Digital telephone recorders are generally easier to use and more functional than their cassette telephone recording counterparts. Most digital telephone recorders can be plugged into any existing phone jack, either directly or by using an adapter.

As well, digital telephone recorders can be connected directly to a phone or handset. The difference in these two options is that units plugged into a jack can be set to record any conversation (both sides) on that phone line, regardless of which handset or phone is used Ė this is a plus for home office and small business use. On the other side of the coin, telephone recorders integrated with a specific handset can only be used for that handset. This is not a negative feature, just simply a limitation of setting up a direct connection with an individual phone. Whichever route you choose, digital telephone recorders can be pre-set to automatically record any call or conversation that takes place on the phone line or handset in question.

Cassette-based telephone recorders resemble cassette-based answering machines. They are usually larger and less functional than their digital telephone recording peers. Conversations are recorded on tape cassettes which can then be stored individually or digitized using audio dubbing hardware or software. Like digital telephone recorders, cassette telephone recorders can be plugged into phone jacks for contiguous coverage of an individual phone line, or used with specific handsets. Similar to the differences between VHS tapes and DVDs, cassette-based telephone recorders are more cumbersome when it comes to tracking, fast forward, stopping and other playback functionality than are digital telephone recorders.

Whether using a digital or cassette model, most telephone recorders can also be used in a manual fashion by simply placing the telephone recorder in close proximity to the mouthpiece of a phone or poly-communication device. Sound quality suffers when this method is used, so itís always best to have a direct connection with a phone jack or handset for optimal performance.

Manufacturers
  • Plantronics
  • GN Netcom
  • VXI
  • Polycom
  • ClearOne
  • Avaya
  • Jabra
  • Sonexis
  • Clarity
  • Nortel
  • Cisco
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